Onshore Outsourcing IT Operations
Onshore Delivery Centers are the perfect complement to globally distributed delivery in "right sourcing" IT operations. The advantages of the Onshore approach to service delivery gives enterprises a unique strategic sourcing option for optimizing and rationalizing their IT spend, with all the cost advantages of outsourcing, without the added risk and complexity inherent in offshore engagements.
The key factors driving successful Onshore service delivery
- A domestic service factory approach that invests heavily in talent acquisition, training and workforce development across the entire service value chain, including the bottom of the service pyramid. Young, energetic and talented associates join teams of experts to take responsibility for well defined tasks that match their skills.
- Deep expertise in technology deployment and knowledge of the business environment among practice and delivery leadership ensures alignment with the needs of business stakeholders.
- A strong focus on tools, processes and infrastructure for integration and collaboration between teams to ensure best practices driven program management and governance.
Onshore Delivery Centers
Onshore delivery centers leverage best practices for remote service delivery to create large, highly integrated centers of expertise, customized and dedicated to specific client domains. The centers combine expert resources, service delivery best practices, mature infrastructure and flexible engagement models that best fit the needs of customers.
While there continues to be an expectation that offshore outsourcing can drive a significant cost advantage based on generic labor rates, many enterprises end up realizing that a well-developed Onshore delivery model can have almost the same net cost of outsourcing.